Proof support
Questions, a bug or a missing recipe? Email contact@maickelnieuwerth.nl and we'll get back to you within a few days. If it's about your purchases or data, include the App ID from the app's Settings screen.
Pro and subscriptions
How do I restore Pro on a new phone?
Open Settings in the app and tap Restore purchases. Use the same Apple Account or Google account you bought Pro with.
How do I change or cancel my subscription?
In the app, go to Settings and tap Manage subscription. You can also do it from your phone:
- iPhone: Settings → your name → Subscriptions → Proof
- Android: Play Store → your profile → Payments & subscriptions → Subscriptions → Proof
Cancelling keeps Pro until the end of the period you paid for.
I bought Pro before subscriptions existed
Your one-time purchase keeps Pro unlocked. You don't need a subscription.
Refunds
Payments go through Apple or Google, so they handle refunds: on iPhone at reportaproblem.apple.com, on Android through Google Play's order history.
AI features
Why does the app ask about sharing data with AI?
Recipe scan, Scan My Bar, the AI Bartender and AI party menus send your photo or message to our AI provider, DeepSeek. The app asks once before the first time. You can change your choice under Settings → AI Data Sharing. See the privacy policy for details.
It says I reached today's AI limit
Each install can use the AI features a limited number of times per day. The limit resets the next day.
Party menus
Do my guests need the app?
No. Guests scan the QR code and order from their phone's browser.
I don't get notified of orders
Allow notifications for Proof when the app asks, or later in your phone's settings, before you share the party menu. Orders always show up on the party screen too.
Your data
Your bar, favorites and recipes stay on your phone. To delete what's stored on our server (published party menus, orders and Pro status), email contact@maickelnieuwerth.nl with your App ID.